Apps / Account

Recorded videos

Recorded videos won't play, can only see a picture ? How to fix?

Nest App set up: Gmail signed out

Just installed Nest with my new boiler. Downloaded Nest app to my iPhone. When I try to register my account it says my Gmail is 'signed out' and will not let me choose the account. Have deleted and re-downloaded app. Still not working. Can anyone hel...

I cant reseat my password

When I press forgot the password never receive a mail with the instruccions

First Gen Nest Account Not Migrated and unable to sign in or reset password

Hello. I have a nest account and cannot sign in or reset my password. It was never migrated to a Google Account and I used my aol id to sign in. When I try to reset my password ( a dozen or more times over the past month) it does not send a link to t...

No Nest cam video playback on Nest or Google home apps in Andoid 14 device

Nest and Home apps have no video motion playback or live video, 1. Nest camera video for Indoor and Outdoor cameras does NOT play live video or video history motion. Camera video remains locked at single event time (still picture) without motion. Iss...

All my Google Nest smoke detectors have disappeared from my account

My account has been stable and working fine for over 3 years. Approximately 10 days ago I noticed in the Nest app that I was logged out. When logging in again all smoke detectors has disappeared. I suspect that my setup is on a separate Nest-account,...

Resolved! Two factor authentication

Hi, I cannot get past the two factor authentication on my app as it is trying to sent a message to my my landline which it cannot do. I have tried to change it to call the phone but it always defaults back to trying to send a message. Very frustratin...

Nest Hello Wired Doorbell stuck on serial number in setup

This is a gen 1 nest Hello Wired Doorbell. I have the nest app. I get stuck on the setup page where it says to select the serial number. It never shows any serial number. I have tried manually resetting the doorbell and uninstalling and reinstalling ...

Resolved! Switching from Nest to Google App

I keep getting nagged to switch my cameras from the Nest to Google App but I'd like to know what features of the Nest app I'll loose if I do this. It seem to be changing and I can't get an up-to-date definitive answer.Also, any news on when Nest Prot...

Change Username

No option to change username in account

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