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Recorded videos

Wattsmarine75
Community Member

Recorded videos won't play, can only see a picture ? How to fix? 

1 REPLY 1

MplsCustomer
Bronze
Bronze

@Wattsmarine75 

Do you have a Nest Aware subscription? If you do NOT have a Nest Aware subscription and you have 1st gen Google Nest cameras or doorbells, you will only get photo snapshots of activity in the most recent 3 hours.

https://support.google.com/googlenest/answer/13318581

You should be able to check your subscription on the "Subscriptions Management" page (https://store.google.com/subscriptions) by selecting your subscription.

If you have a 1st gen Nest Aware subscription, I think you should be able to check your subscription here:

https://store.nest.com/account/subscriptions