Google nest hub home max malfunctions. So many to count.

[George421]

I bought this product yesterday - The nest home hub max - and not even 24 hours after receiving it it’s already cutting out when I use the Bluetooth function. The weather temperature is no longer showing in the screen display. My screen display menu tab has been reduced to only the ‘Curated art’ tab. All the other screens are no longer showing and the only one functioning is the photo frame. Even that, it still goes blank to a blacked out screen that is non functioning even with the touch screen every 2 or 3 photos that are show. With this the tasks on the colander are no longer showing on my hub. Not even 24 hours since I set it up and this is a brand new product - which is not cheap I must add. 

this is poor form Google. Surely you can dedicate a small team to keep your products and software functioning. I give it a week until I return it and never look back on a google product again if this update or software is not fixed. 

[Derickf]

Hi @George421,

Thank you for posting in the community. I'm sorry to hear that your new Google Nest Hub Max is experiencing Bluetooth cutting out, missing weather, limited screen tabs, and a blank photo frame. I understand your frustration. I'm happy to assist.

To gather the necessary information, please answer the following questions:

• Are your Google Nest Hub Max and your Google Home app up to date?
• Have you tried some troubleshooting steps so far?
• When the Google Nest Hub Max display goes blank, does Google Assistant still respond to voice commands?
• Are there error messages when the Bluetooth cuts out?
• Are there other nearby Bluetooth devices turned on?

I'll be waiting for your reply.

Best regards.

Derick.