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Chromecast
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Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
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Remote not working I have tried everything

I can not get the voice remote to work have read all the posts and still will not work vCan I get a replacement som how thank you have had this problem for over a month now am using my phone as a remote but I can not do anything wuth it, inerd the or...

TinaT1 by Community Member
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Can't Add Device (Soundbar) Chromecast 4K

I recently bought a brand new Chromecast 4k maybe 2 weeks ago. Had no issues with initial setup and update but have not been able to add a device, in particular the soundbar, at all. Consistently get "Something went wrong" after clicking on soundbar....

coatlegs by Community Member
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Chromecast Alarms can create but not delete

The Google Chromecast TV device has a problem with the alarms. You can ask Google to create an alarm and it wonderfully does it for you, but then you cannot manage delete change or do anything with that alarm afterwards it will nonstop to annoy you f...

Curtigb by Community Member
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Factory Reset doesn't work

Hi!We've just moved and I'm trying to set up our chromecast Ultra in our new home. I was not the one who set it up last time so naturally I got the "please do a factory reset" message. I have now done a manual factory reset three times(holding the bu...

MarieM by Community Member
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No Chromecast settings in Google Home

I cannot access the Chromecast Settings in Google Home. To adjust volume, it says I have to go to Chromecast/Remote settings, but the button/gearbox doesn't exist for me to select. I recorded the issue: https://imgur.com/gallery/cuhWDQi

Cannot turn off Samsung TV

What's the trick with HDMI CEC and Samsung TVs?I have a couple of Samsung FrameTVs and the HDMI CEC is inconsistent with the Chromecasts. I have CEC enabled on both the TVs and Chromecasts. The power button on the Chromecast turns the TV on with no p...

Cause of Chromecast Resolution Fixed at 720p

I have a monitor that supports 1080P and a Google Chromecast with Google TV 4K .1. My monitor does not allow manual setting of resolution. Automatically sets the maximum resolution based on the connected source.2. The monitor supports 1080P. When usi...

BJ3 by Community Member
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No sounds 5.1 sound with DLNA

My CCwGTV is connected to my AVR, surround sound with Netflix, Disney+ works fine.I have a DLNA disc connected to my router, with some files that are .mkv using H264 and AC3, in the chromecast using VLC, Kodi or MX Player, with or without passthrough...