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Forum Posts

Troubleshoot an issue with Google Cast on VIZIO TVs

Hello,There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.In the coming days, all impacted users c...

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Diamond Product Expert
  • 25745 Views
  • 0 replies
  • 11 kudos

Chromecast "Includes Paid Promotion" Banner stuck

Hi! Just like another user in 2024, I'm seeing the message "Includes paid promotion" on top of the entire vídeo duration! At the time, @nerys tried to help but did not receive any answers for his questions.I'll try to engage as much as possible becau...

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edugaedke by Community Member
  • 192 Views
  • 4 replies
  • 0 kudos

Plex app on Android & Gen 2 Chromecast

As of today, I cannot cast to my LG TV with a gen 2 Chromecast installed. It worked last night, but today, fails to connect at every attempt.Is this a known issue that's just arose?Has it been reported to Google?  

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NeilJames by Community Member
  • 506 Views
  • 6 replies
  • 3 kudos

Chromecast Ultra devices generating a high level of network spam

I have two Chromecast Ultra devices in my network, both:* System firmware version: 281627* Cast firmware: 1.56.281627* Language: en-USRecently (possibly back a couple months?) they have both started to generate a high level of network spam with these...

wires by Community Member
  • 228 Views
  • 3 replies
  • 1 kudos

chromecast and device utility app

Hi there.Not sure if it's the 2nd gen.I'm trying to re-activate it, but it requires the device utility app, which seems unavailable on both my pixel 7, pixel 6 and one of my iphones. Google play tells me it's made for an older version of Android. Yes...

gabichou by Community Member
  • 194 Views
  • 1 replies
  • 0 kudos

Sign in to google account in chromecast 2nd generation

Hola:Habiéndose actualizado el software del chromecast de segunda generación en marzo tras los problemas de principios de mes, ¿porque no se puede acceder a la cuenta de google en youtube del chromecast? para tener las listas de reproduccion, histori...

Matifora by Community Member
  • 183 Views
  • 1 replies
  • 1 kudos

2nd Gen Chromecast

Hello! I recently purchased a 2nd Gen Chromecast from someone on eBay. I have been trying to get it set up, but when I do my phone (Google Home) shows this screen that says "It needs to be activated before it can be set up." And it gives me the optio...

Chromecast 2nd Gen casting failure

i see the cast option on my phone and on desktop, but every time i cast only the casting logo shows up on the TV and it says "no media selected" from the casting device. this has been happening for a few months. it was perfect before casting works pe...

AamirTK by Community Member
  • 192 Views
  • 1 replies
  • 0 kudos