Quick Media Switching doesn't work correctly on the Google TV Streamer

[branches78]

As anyone may already know, the Google TV Streamer supports Quick Media Switching since it's an HDMI 2.1b compliant device, however, it seems the implementation is not working correctly, at least on my TV.

I have an Hisense A6N tv which is also HDMI 2.1b compliant and it supports VRR as well as Quick Media Switching, where I notice is some jumps while videos play, it happens with all apps I've tested and it affects the 23.976 Hz, 24 Hz, 25 Hz, 29.97 Hz, 30 Hz and 50 Hz (59,94 Hz and 60 Hz are not affected).

I was able to record a video with my phone while playing a 30 Hz video, where the frequency changes seamlessly without any black screens and where the jumps can be seen every 2 seconds, but it's even worse with the other frequencies, specially the 23.976 Hz, 24 Hz and 25 Hz.

The video was uploaded to Imgur since it's not possible to upload it on this website: Quick Media Switching on Google TV Streamer 

It's important to clarify that motion interpolation is turned off in order to observe the issue though the TV doesn't allow to use motion interpolation anyway when using Quick Media Switching.

I've been unable to watch movies or TV shows because the issue is unbearable.

I hope that this is escalated to the appropriate team for a resolution so I can enjoy the device as it should.

Thanks!.

[gmelanymelissa]

Hi branches78,

Thanks for posting in the community! I understand how frustrating it must be when Quick Media Switching doesn't work correctly on your Google TV Streamer, especially when it impacts your viewing experience. Help is here!

To better assist you with accurate information, I’d like to confirm the following:

• Firmware version of the Google TV Streamer
• Google Home app version
• Phone OS
• Internet Service Provider

Keep me posted.

Regards,

Melany

[branches78]

Hello Melany,

Here is the information requested:

• Firmware version of the Google TV Streamer: Android 14 under UTTK.250305.003.
• Google Home app version: 3.32.183.1.
• Phone OS: Android 14.
• Internet Service Provider: Just a local ISP in my country, it's irrelevant.

[gmelanymelissa]

Hi there!

Thanks for the follow-up information.

We value your feedback as it helps us constantly improve our products to meet your needs. For instructions on how to submit feedback, please check this article: Send feedback from the Google Home app.

Keep me posted.

Regards,

Melany

[branches78]

Hello Melany,

Why the Google Home app? 🤔

I just hope the issue gets escalated to an engineer in charge of the Google TV Streamer firmware development.

Thanks.

[branches78 · Accepted solution]

I was able to find out that the issue I'm having lies on the TV and not on the Streamer.

Thank you for your attention anyway.