05-19-2022 01:59 AM
Same problem as highlighted by others before: The last several weeks the cameras will freeze up on the app and just keep spinning. The app on iPhone and iPad has always been inferior to the android app (not to say a piece of garbage) but the last few months it doesn’t even work 95% of the time.
Would be nice if they would get their act together. Nest used to provide a reliable service… but it ain’t no more.
05-19-2022 08:40 AM
It’s useless. Google appear to abandoned the Nest Aware app and haven’t offered the same features in their home app. As you say, it constantly freezes and prevents scrubbing through daily events. I paid google £100 for this service and they should be refunding their customers compensation for a service that is unfit for purpose. I have cancelled auto renewal and will Loki at other options.
05-20-2022 03:52 AM
This is definitely caused by the last update for Nest on iOS. Unfortunately the only solution is another update which who knows when that will happen.
05-22-2022 11:50 PM
Yeah it’s bad, scrubbing though your video history and finding what you want to see and nothing plays just a spinning circle, when you get notifications and you press on it nothing plays. For what you pay I’m kicking my self I didn’t get a proper cctv solution, because nest is pathetic.
06-02-2022 09:00 AM
Hi there,
Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. Please let me know if you need further assistance.
Best Regards,
Brad
Thank you for your help, @Rubes!
06-02-2022 09:16 AM
Hi Brad,
Of course we need further assistance. Thanks for asking!
The Nest app for iOS is so buggy that it makes it useless and it should be reported internally to be fixed as quickly as possible (hint: not in 2023!)
There is no technical reason that the android app work just fine when the iOS app is so bad.
Thanks for your help and thanks for keeping this thread open.
06-02-2022 09:20 AM
Hey there,
I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.
If you need anything else, please let me know.
Best regards,
Brad.
06-06-2022 08:52 AM
Hey folks,
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad