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Cameras and Doorbells
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Forum Posts

New updates to Google Home for camera users: new AI image detection, requested features, and more!

We recently shared new updates to the Google Home app. You can read more in our community blog: New updates to Google Home for camera users: new AI image detection, requested features, and more! Have any questions not covered in the FAQ? Let us know ...

Broken lock clip

Hi, my back clip that locks my doorbell device in place is broken. It won’t come back out for me to lock it in place. I sent a ticket to google months ago with no update or response to date, which is ridiculous! Has anyone else had this issue and kno...

L_Koops by Community Member
  • 65 Views
  • 4 replies
  • 0 kudos

Nest Hello is Peeling

My Nest Hello Doorbell is Peeling . Love the product, but it looks terrible in the front of my home. I have 2 nest camera's, and a thermostat and full subscription but if I cannot fix this I will have to change to a different make as this premium pro...

Doorbell lens scratched

My Google doorbell (battery) is scratched on the lens from a fall. I reached out to service and they will not help as out of warranty. Spending money to replace it is insane as less than 2 years old. Any suggestions on how to fix this issue? When I a...

Mamasda by Community Member
  • 51 Views
  • 1 replies
  • 0 kudos

Nest Doorbell Lens Broken

As many other people have noted in the forum, my Nest Doorbell (battery) mount failed and the lens to the doorbell broke. I contacted customer service who refused to help because my doorbell is no longer under warranty. Frankly, considering the mount...

Does Google Still replace peeling Nest Hello

The peeling of my Nest Hello has gotten significantly worse, even though it’s in an area covered from sunlight. I’ve seen a couple of forums where people mentioned that Google is offering out-of-warranty replacements for this peeling issue, consideri...

Nest Hello peeling

My Nest Hello doorbell is peeling really badly and now looks awful. It is located in a shady spot so I don't think the sun caused the damage.This appears to be a common problem so is there a way to get it repaired? https://drive.google.com/file/d/1I7...

Dudda by Community Member
  • 158 Views
  • 7 replies
  • 0 kudos

Nest doorbell peeling and not connecting on ring

I have a wired gen 1 nest doorbell that the face is peeling off around the lens and ring button. In addition to that whenever someone rings the bell it takes 45+ seconds for the camera to connect and often the person that rang has already moved on. N...

bri9x1 by Community Member
  • 102 Views
  • 5 replies
  • 0 kudos

Scratch on google doorbell lens

Scratch on google lens, not sure how or when this happened but really upset as we love our video doorbell and now we can’t see through the scratch! Anyway we can get it replaced or fixed somehow? Thanks!