Google devices not responding first time

[Audreyc]

For over. Week now all my google devices have stopped responding immediately to requests. I have a display device, one via Sonos beam and the mini. All have the same issue , I give the command it takes around 30 seconds and either says there is a glitch or sorry it can’t do that right now try again in a few seconds. I then repeat and it does it straight away!  It’s getting very annoying and I’m thinking going the Alexa route may be needed. If I set the beam to respond via Alexa it works fine. So I’m pretty sure it’s a google issue. 

can anyone offer any help please before I get rid of the lot , ! 

[QueenV]

I've been having the same issues. And rebooting etc... does not work!!! Hope someone out there has a solution.

[frances]

Hi @Audreyc and @QueenV

Thank you for your patience at this time! I apologize for the inconvenience caused by your device not responding to you. That is definitely a frustrating issue. I would be more than happy to help find a solution. First, I have some questions to get a better understanding of this situation. 

• Which Google devices is this post in regard to? (model name, generation number)
• Have you tried rebooting your router?
• Have you tried any troubleshooting steps (reboot, reset) to your device?
• Besides this issue, is your device powering on?

I appreciate your patience, I look forward to helping the both of you!

[Audreyc]

All of my google enabled devices. Nest, mini and my Sonos beam which is google enable. The router has been rebooted all devices unplugged. Made no difference. Strangely a couple of days ago it worked fine. Now today it has gone wrong again ! It’s seeming quite a common problem and not good enough given the price of the devices

[frances]

Hi @Audreyc

Thanks for trying the troubleshooting steps! 

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 0-5358000032146. 

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any other questions regarding your case or this issue, feel free to contact the support team and refer to Case ID listed above. Thank you!