Google nest hub not working

[Jhodge]

 

I woke up this morning to my google nest hub screen on a spinning screen like it is looking to connect. I have unplugged and reset it, reset my WiFi both multiple times. No luck just comes back to the same screen. Help! It’s not even a year old. 

[Darkkirby]

So if your encountering black screen on boot, good luck if you don’t have warranty.

This is Google’s reply to me, after the device bricked itself with nothing done to it.

”Based on the email above, we have informed you already about the update regarding your device being out of warranty. We have tried our best to check if we can provide a one time courtesy however our system is not longer allowing us to do any further. “

[frances]

Hello @Darkkirby

Thank you for sharing your comments. I apologize that your issue was unable to be resolved. 

As I stated on another post you commented on, I will try to see if there is anything else we can do to help and will keep you updated. Thanks for your patience! 

[frances]

Hi Jhodge,

Thanks for reaching out. First, thank you for taking the time to try a variety of troubleshooting steps. 

I looked into your issue and saw that you contacted Google Support on October 13, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 4-0313000031671.

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any other questions regarding your case or this issue, feel free to contact the support team and refer to Case ID listed above. Thank you!

Hello Darkkirby, I will leave your original post unlocked and respond to you there. Thanks!