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Speakers and Displays
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Forum Posts

Resolved! Having trouble with Speaker groups? Read this first

Hi everyone, Thank you for continuing to notify us of the reliability issues you’re facing with your Speaker groups. I escalated these issues internally and the team is actively investigating a resolution. If you’re able, all feedback is appreciated!...

Troubleshoot setup: Google Nest or Home speaker or display

Here are some steps I recommend to resolve issues during the setup of Google Nest or Home speakers or displays.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or table...

David_K by Diamond Product Expert
  • 22004 Views
  • 0 replies
  • 14 kudos

wont link account

We started the setup instructions and got the nest hub to connect to the wifi, but it won't link with our account. I went to the Google home app and clicked add device but it can't seem to find any when it's scans for one. The nest hub screen just sa...

Resolved! Can not control lights by room name

For the past 3 days, I am unable to control all the lights in a room by speaking the room name. I used to be able to say "Turn on the Kitchen Lights" or "Turn on the Bedroom Lights." Now, when I say that command the speaker just keeps and does nothin...

zunkman by Community Member
  • 160 Views
  • 6 replies
  • 2 kudos

Dark overlay on nest display

Anyone else experienced a dark overlay on their nest hub display?I’ve only noticed it recently but it covers most of the screen with a small bit on the right edge still “normal”. I’ve tried restoring to factory settings and setting up again and it’s ...

Resolved! Google nest black screen

Hello I have 2 google nest home devices in my home. Both have been operating fine but one recently just went to a black screen with white vertical lines on each side and a weird green blob in the middle of the screen.I’ve tried to reboot it by holdin...

Solver1 by Community Member
  • 125 Views
  • 1 replies
  • 0 kudos

Can't remove device from Google Home

I have been plagued by ghost devices for years. i finally figured out where to delete themmyaccount.google.com/device-activitynow google finally recognizes the 1 shield that is still in my home heads up that google's instructions say to setup a new h...