Apple Music not playing

[Bridget871]

My Google speaker stopped playing my Apple music out of nowhere.   I have relinked my Apple music account and have unplugged the speaker thinking that may work and still nothing.  Any ideas ?

[jenniffert]

Hi Bridget871,

Thank you for posting in the community! I'm sorry to hear that the Apple Music music stopped playing on your Nest speaker. I’d be happy to help!

To better investigate the inconvenience, I’d like to ask the following:

• What are the specific models of your Nest speakers? Here’s a helpful article about how to identify the model of your device.
• Is this the first time that you’re experiencing this situation?
• Are you experiencing the same inconvenience with other music providers or just Apple Music?

For now, I’d suggest the following:

• Ensure you have the latest versions of the Google Home app and your mobile software.
• Verify the firmware version of your Nest speaker. You can find this information in the article: Google speaker and display firmware versions and release notes.
• Try uninstalling and reinstalling the Apple Music app and relinking the music service through the Google Home app.
• Toggle the "Automatic time zone" option. If your device is different from your local time zone, it can affect the phone’s ability to recognize your speakers and displays. For reference, you can see this article: Set time, date and time zone.

Let me know how it goes.

Best regards,

Jenniffer