Cant connect to cloud

[Jeroen_Sl]

i logged out of my google app and whenever i try to log back in it gives the message: ‘cant connect to cloud’ i tried using a different google account but somehow i still cant log into the google home app, i now have 0 control over my google home devices since there is no way to get into the app

[Azarco]

Hey Jeroen_Sl,

Thanks for reaching out, let's see what's going on.

Are you using a regular Google Account? Do you have an Android or iOS device? Try uninstalling the updates on your Google App then install it back. Reinstalling

your Google Home app might help too. If the issue persists, you can try using a different phone to see if you'll get the same results.

Best,
Alex

[Azarco]

Hello there,

I wanted to follow up and see if you are still in need of any help. Let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,
Alex

[Jeroen_Sl]

i tried everything i could and it didn't help unfortunately, but the day after i could magically log in again and i havent had any problems after. So i dont really know what the problem was except that it was connected to my account because different phones didnt help. But im glad i can use the app again

[Azarco]

Hi Jeroen_Sl,

Thanks for the update and we're glad everything is up and running. Let us know if you have other questions or concerns otherwise, we'll lock the thread after 24 hours.

Thanks,

Alex