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Battery Doorbell

Dorado1
Community Member

We have had doorbell for couple months with no problem. One morning went off line. No changes to internet or anything.  Google was able to get it working from my hotspot on phone but once I tried to house internet, it won’t connect.  I have reset, removed from n now can’t get it back to the app.  No one seems to know how to help. I’ve spent hours with ADT, Cox, n Google

3 REPLIES 3

Ebedia
Community Specialist
Community Specialist

Hi Dorado1,

 

That certainly hasn’t been easy for you. No worries, we'll go ahead and check our options here. To know more about this, I'd like to ask some questions: Are you getting any error messages? Is that the wired or battery type of Nest Doorbell? How far is the camera from the router?

 

Give these steps a try:

  • Make sure that you properly reset your Nest doorbell.
  • Remove the Nest doorbell from your App and re-add it.

 

Keep me posted.

 

Thanks,
Emerson

Ebedia
Community Specialist
Community Specialist

Hello Dorado1,

 

I just wanted to follow up and see if the steps above work?. Let me know if you have any additional questions from here.

 

Best,
Emerson

Ebedia
Community Specialist
Community Specialist

Hey Dorado1,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

 

Regards,
Emerson