Camera (battery)

[Stephi]

I have an outdoor Nest camera that has worked fine on battery for almost a year. Recently ran power to it so that it’s now plugged in. Get messages that battery needs charging, even though shows plugged in. Camera is working, but why does battery always says need charging?

I have another camera, same type, that is plugged in and never seen a battery level show up.

[Andhanni]

Not sure what model camera it is so you might want to check the guide for it as some I discovered have configuration settings that need to be updated even though the power is now there.

[MplsCustomer]

@Stephi 

We have had a battery camera for 19 months, plugged in with the optional 10-meter power cable. When you go to Settings | Battery in the Google Home app, it should say "Plugged in" with an infinity symbol. If it does not, check that the USB connection is securely plugged into the bottom of your camera and that the power cable is feeding towards the FRONT of the camera.

Have you tried swapping power cables?  Perhaps you have a faulty cable.

[Jeff]

Hey there Stephi,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Stephi]

Im hoping that by “reseting” my camera this morning we may have fixed it.

Last night before going to bed I showed plugged in and the infinity symbol. This morning battery alert message the battery needed charging and sure enough it showed zero.

I reset the camera and by mid-afternoon  full charge, plugged in, infinity symbol.

Checked just now, 7:00 PM Eastern time and still good to go.

[Jeff]

Thanks for the update, Stephi.

Let's watch it for the next 2-3 days and see how it goes. If anything changes, just update us here again.

Thanks,
Jeff

[Stephi]

Keeping fingers crossed, but it’s been 4 days since I “reset” our camera and it continues to be showing plugged in and the infinity symbol. Perhaps after being used on the battery for about 9 months it needed a kick in the butt. Let’s hope.

Phil

[EmersonB]

Hello everyone,

@Stephi, thanks for getting back to us. Sounds like a plan. We'll wait for your update here.

I appreciate the help, Andhanni, MplsCustomer and Jeff.

Regards,
Emerson

[janthadeus]

Hey all,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks for the help here, everyone!
 

Best,

JT

[Stephi]

We are 8 days since I reset the camera and all is well! 🙂

[EmersonB]

Hello everybody,

@Stephi, we appreciate you getting back to us and for sharing here your update. We're glad that it's resolved now. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, JT.

Best,

Emerson