Doorbell can't connect. Appear offline

[Darkknighttan]

Hi. My doorbell can't connect and keep appearing offline. I try to restart yet still can't. I need help! 

[Brad]

Hi there, 

I can imagine this has been a frustration process for you, and I would love to look into this further for you. Have you tried to do a factory reset on your doorbell? It is different from a restart, but I would look through the article I just posted, and check out the process. It should hopefully clear out these connection concerns you're experiencing. 

Best regards, 
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad