Google nest doorbell (battery)

[Talamqntes95]

I have owned a nest doorbell for a little over a year. Suddenly it won't stay charge, I fully charge it and mount it outside. After about 8 hours it has completly died. I have done a factory reset, made sure to use the charger that came with my device, i even adjusted the camera setting so saves battery life. Still not working, any other thing i can do? Or must it be replaced? My warranty expired 2 months ago 

[aatienza]

Hey Talamqntes95,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. The battery drains faster in cold weather or if there's a lot of activity (even if the activity isn't saved as a clip).

• If it's possible, adjust the angle of your camera to a more productive area that catches fewer unimportant activities.

Thanks,

Archie

[Talamqntes95]

I have it set to where it only records when doorbell is pressed. It used to last 3 months, now it doesnt. Should i just replace it?

[Brad]

@Talamqntes95

When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the best charging practices:

• This is a great article on general charging times for your devices.
• This helpful article tells you how to save the battery with your doorbell or camera.
• And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest doorbell or camera. Please let me know if you need further assistance.

Thanks for your help here, Archie.

Best regards,

Brad

[EmersonB]

Hello everyone,

@Talamqntes95 I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? Were you able to read the information and check the links that Brad has shared? In case you have an update, you know where to find us.

Thanks for lending a hand, Archie and Brad.
 
Regards, 
Emerson

[Talamqntes95]

Unfortunately nothing worked, had to replace my door bell. 

[EmersonB]

Hi Talamqntes95,

Thanks for getting back to us and for sharing with us your update about this issue. I just wanted to make sure, are you saying that you already got a replacement to your Nest Doorbell? Were you able to reach our support team to get your replacement?

Keep us posted.

Thanks,
Emerson

[Talamqntes95]

Yes i got a replacement, I was informed my warranty had already experied so i had to make a new purschase

[Brad]

@Talamqntes95 

Thank you for letting us know that you have a new device. As the thread is no longer a concern for you, we'll leave this thread open for another 24 hours, but it will remain open for any follow-up questions or concerns. 

Best regards,

Brad