Nest Aware subscription

[MBIre]

Hello community.   I have a Nest Outdoor camera.   I have had it for about 5 years.   I had another two cameras at a different property that are now no longer required, so I allowed the Nest Aware to lapse...however, now need to reinstate Nest Aware on the original outdoor camera.   I've subscribe three times.   Every time, it says it is being processed, and then when I check status...error message.   the card I'm using is in date, the numbers are correct.   But it just will not seem to take the payment and give me the subscription.    It could be because I can't migrate over to Google with the account.   All of my emails are either Apple, or they are not an individual gmail/google account, and I don't want to have another google/gmail personal account.     Anyone any advice.   I am also going to be posting re my learning thermo...which is also being glitchy right now.    TIA.  

[MplsCustomer]

@MBIre 

Judging from other posts in this forum, it seems you may be trying to purchase a 1st gen Nest Aware subscription, since you said are still using a Nest Account and can't migrate to a Google Account. Judging from other posts in this forum, there may be some challenges in doing that.

You could try the "Contact us" link under "Nest Aware Premier" care on the link below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[MBIre]

thanks MplsCustomer...I gave in, and generated a new Gmail account that is specifically for Nest.   Now on to sort out my thermostat, which is also having issues.    Thank you.  

[Jeff]

Hey MBlre,

It looks like MplsCustomer was able to answer your question. I just wanted to follow up real fast and see if you created a new thread for your Nest Thermostat trouble as well. If you haven't, I would encourage you to do so and let the community help on that. Do you have any other questions or needs that I can help with here?

Thanks,
Jeff

[LovelyM]

Hello everyone, 

I'm grateful for your assistance here, @MplsCustomer and Jeff. 

@MBIre, chiming in should you have any concerns or questions you need help with. Let us know by replying to this thread. 

Cheers,
Lovely

[Jenelyn_O]

Hi there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

I appreciate your help, @MplsCustomer, Jeff, and Lovely.

Best,

Jenelyn

[MBIre]

Just to note that we have resolved the issue, and it was a problem with the valves on the boiler, both of which have now been replaced, and all is working fine again.   Thanks for all the assistance.  

[Jenelyn_O]

Hey MBIre,

That's cool! Thanks for the update. Since we have come to a solution, I'm going to lock this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new thread.

Cheers,

Jenelyn