02-10-2023 09:10 AM
Nest Doorbell Camera
I have had this doorbell for over a year and the camera was working great. Now it still chimes but the camera is not working. I’ve tried everything, through the app, scanning the code, reinstalling the app. What do I do?
02-14-2023 10:04 AM
Hey there,
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
Best regards,
Brad
02-17-2023 10:19 AM
Hi there,
Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
02-18-2023 03:07 PM
Hello everyone,
@Lissabw1 just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
I appreciate the help, Brad.
Thanks,
Emerson