Nest outdoor camera

[Kellyc]

My magnet fell off and can’t be found. How do I get a new one so I can use my outdoor camera?

[GarrettDS]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed.

• Do you still need help with this issue? I know that there's been a delay in response since you posted.
• Have you requested a replacement already through support?

Please let me know if you need further assistance. 

Best Regards, 

Garrett DS

[Kellyc]

I still need a magnet to secure my outdoor camera. I don’t know how to get one.  

[Eric_B]

Hey Kellyc,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Eric

[Kellyc]

I still need to get a magnet for my outdoor nest. Thanks. Please let me know what I need to do.  

[GarrettDS]

Hi there, 

Please follow up with the answers to the questions that we asked previously as we will be locking this thread in 24 hours. 

Best regards, 

Garrett DS

[Kellyc]

I’ve been told that I can no longer get a magnet. They don’t make them.  My camera works but I can’t use it. I’m going to a different make and model. Don’t buy Google nest cameras.  They don’t support their products. 

[Kellyc]

Don’t know how?  I finally found a phone number and talked with someone in India. 

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS