No Nest Doorbell (battery) video when out of town

[Renlaff]

My Nest Doorbell (battery) doesn’t provide video when I’m out of town. We still receive notices when someone walks by, but no video.

Is this how it is supposed to work, or am I doing something wrong?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[aatienza]

Hey Renlaff,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

Thanks,

Archie