Set up Google Nest Doorbell battery " Something went wrong. Please try again later"

[Harrygn]

hey everyone.

i am trying to solve this problem since September - google support seems to not be able to support me and ignore me for almost a month now. (Case ID [3-5197000033194])

found similiar thread about this issue here but the writer just wrote "it resolved thru Google Nest Support seems like something in my Google Home Settings was not right."

the issue is like he described:
"

I'm trying to install a brandnew Google Nest Doorbell (battery).

Using the Google Home App as far I get is to the screen which ask:

"Do you have any of these devices already set up in this home?"

Nest Cam Indoor

Nest Cam Outdoor...

{Insert several Nest products}

... Nest x Yale Lock

Two options:

Yes / No

As this is my first Nest device I selected no and it ask me to create a new Nest network.

I choose Create Network and comes back after few seconds with an error message "Something went wrong. Please try again later".

Can't continue.

"


tried Factory Reset Doorball Camera like they suggested.

recreated Google Home

Reinstalled Google Home

Tried another phone ( the one i am using is google pixel 6)

the doorbell managed to connect via another place with the same wifi system( est wifi both places)

would be happy to get any lead about this..

thanks in advance 

p.s 

my only lead is my ISP is different from the other location i managed to connect not sure its connected or not

[Brad]

Hi there, 

I can imagine it has been an inconvenience, and I would love to look into this further for you but if you are working with support, please continue to work with them as they are your best bet with finding a solution with the higher tier of support. 

Best regards, 
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Were you able to overcome this concern with support? Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Harrygn]

No answer from google support since 16.01.2023.. more than a month. Any suggestions would be welcome. Thanks 

[Brad]

@Harrygn 

You can fill out a new form or try to contact them directly via this link. Fill it out, Next > Next, and you should be able to choose how you wish to contact them.

Best regards,

Brad

[Jhonleanmel]

Hi folks,

Thanks for the help, Brad.

Harrygn, I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Mel

[Harrygn]

hey , thanks for your replay.

i am still in the same situation.

would love any help.

thanks in advance

[Harrygn]

hey Brad, thanks for your replay,
but the long communication in the case above I mentioned - I reached from this form.

they replied with some generic message.. nothing helped so far

[Brad]

@Harrygn 

I am afraid we cannot assist you further with this inquiry here in the forum, which is why we asked you to reach out to support. Please continue to work with them regarding this inquiry. 

Best regards,

Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[Harrygn]

Still wasn't solved...

[Brad]

@Harrygn 

Have you been in contact with support? 

Best regards,

Brad

[EmersonB]

Hello everybody,

@Harrygn, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. If you have any questions or concerns, feel free to create a new thread as I will be locking this thread after 24 hours.

I appreciate the help, Brad and Mel.
  
Regards,
Emerson