nest cam iq outdoor stopped working

[rf438073]

good evening

i have an iq that i have just gone to reinstall after a house move and it just will not power up

no blue ring...

i have tried everything as well as hard reset but nothing

power cable is working as it i have tested on another usbc device,

it is slightly less than 2 years old but can i find a receipt after the move...no

can anyone advise if it will get exchanged/repaired

[Brad]

Hi there,

I am afraid that if your device is out of warranty, we are unable to offer a replacement. But have you tried to hold down the factory reset button for more than 30 seconds? Please let me know about any other troubleshooting steps you've taken. 

Best regards,

Brad

[rf438073]

Hi Brad, yes I have held down for probably a minute and nothing.

Is there a service centre anywhere that could perform a test or repair as I don't want to lose it. 

[Brad]

@rf438073 

I am unaware that there are any places to go to repair your camera. Have you been in contact with support at all?

Best regards,

Brad

[janthadeus]

Hey there,
 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,

JT

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie