Bluetooth on Google TV doesn't work!!!

[Esmee17Esmee]

Hi Guys, 

I hope you all have a good day! So I have a problem. I want to connect my JBL LIVE660NC to my chromecast with Google tv but it said many times that it can pair. 

I hope that you can help me with this! 

[JenniferV · Accepted solution]

Hi Esmee17Esmee,

Thanks for reaching out. What type of Chromecast with Google TV do you have, is it the 4K or HD model? Please try the steps listed below and let me know how it goes:

1. Turn off your Bluetooth device and then turn it back on. After you reboot your device, try to pair it again.
2. If you have multiple devices paired with your Chromecast with Google TV, disconnect the ones you're not using.
3. Unplug your TV for 10 seconds and then plug it back in. When your TV is on, try to pair it again.
4. Check if your Bluetooth device connects to other devices, such as a phone or tablet. 
   1. If your device connects to other devices, reset your Chromecast with Google TV device to factory settings. Here's a guide: How to factory reset your Chromecast.
   2. If your device doesn't connect to other devices, check that your Bluetooth device has up-to-date software or get help from the device's manufacturer.

Regards,
Jennifer

[Esmee17Esmee]

Hi JenniferV, 

I have Google TV model HD and my headphone doesn't want to connect with Google TV. And I still need help. Your advice to set it to factory settings has no succes. 

[JenniferV]

Hello Esmee17Esmee,

Got it. Could you try to connect a different Bluetooth device if one is available so we can isolate the issue? Also, please reach out to JBL support to check the compatibility of the device and seek for additional help.

By the way, thanks for lending a hand here, Jeran.

Best,

Jennifer

[Esmee17Esmee]

Hi Guys, 

I hope you all have a good day! So I have a problem. I want to connect my JBL LIVE660NC to my chromecast with Google tv but it said many times that it can pair. 

I hope that you can help me with this! 

[JenniferV]

Hello Esmee17Esmee,

It looks like you've posted your concern twice and I've responded to your other thread. I'll merge this one on your other thread — if you still have any questions and concerns, please continue the conversation there as this thread will be locked automatically once merged successfully.

Best,
Jennifer

[Jeran]

Thank you for helping out on this thread, Jennifer!

Hey there Esmee17Esmee,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[Jeran]

Hey there Esmee17Esmee,

Do you have any more questions that we can address? 

Thank you,
Jeran

[Jeran]

Hey Esmee17Esmee,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran