Chromecast (4th gen) frozen on google logo screen

[moliver166]

I've had this chromecast for more than a year and it has worked fine until recently. It is frozen on a mutli-color G (google logo) screen and when I hold down the button it stays solid white and never turns yellow. When using the google home app, the chromecast says disconnected and unable to access device settings. I've tried holding down the button, unplugging it, plugging it back in and then the light turns yellow then white then I release the button and it just turns back to the G screen. I don't believe wi-fi would be an issue it hasn't been before. I'm unable to reset/reboot it or control it at all. I was wondering if unplugging it while in an update would cause these issues because that could have happened. Has anyone one had this issue? Help ; (

[Ashyk]

I am currently having this same exact issue. I also know WiFi is not the issue. 

[Mr_Mark]

Also having this issue. Was fine before bed and wouldn't work this morning.

[JenniferV]

Hi folks,

Thanks for reaching out to the Chromecast Community forum and I'm sorry to hear that you're having an issue with your Chromecast with Google TV (4K). To cover all the bases, could you please plug in your device on a different TV screen if one is available and try to reset the device? Also, try to unplug it for 24 hours then plug it back in. 

Let me know how it goes.

Best,

Jennifer

[JenniferV]

Hey there,

It's me again. How's it going? Did the steps help?

Thanks,

Jennifer

[Ashyk]

Hey Jennifer. 
I tried the steps and unfortunately, I am still having the same issue. What else can we do to try and resolve this issue? 

[JenniferV]

Hello Ashyk,

Oh no! We'd like to dig deeper into this. Could you fill out this form and let me know once you're done?

Best,

Jennifer

[Ashyk]

I have filled out this form once already and haven’t received a response. I went ahead and filled it out again so hopefully someone reaches out soon. 

[JenniferV]

Hi Ashyk,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon, so keep an eye on your inbox.

moliver166 and Mr_Mark, I want to check if you still need help. Let me know if you do as this thread will be locked after 24 hours. 

Thanks,

Jennifer

[Mr_Mark]

Hi Jennifer,

I'm okay thank you. 

I have since purchased a new Chromecast to replace the one that isn't working.

[JenniferV]

Hey Mr_Mark,

Understood and thanks for keeping me in the loop. Give us a shout if something comes up — you know where to find us!

Best,

Jennifer