Chromecast with Google TV 4k: "Camera feed is not available" for Nest Cam (wired) and Nest Doorbell

[ColinGuy]

Edit: 02/23/2023 - Confirmed working on both of my devices. Thank you so much for the attention to this issue!!

When I attempt to see my Nest Doorbell (battery) or my Nest Cam (Wired) on my 4k Chromecast with Google TV, I receive a message on the TV "Camera feed is not available".

I just received the Chromecast at my house today (Feb 6th, 2023). It is running Android TV OS Version 12, Android TV OS security patch level July 1, 2022. Kernel Version: 4.9.269, Android TV OS build: STTE.220621.019.A2.9082754.
My Nest Cam (Wired) is on software version spencer-user 1.65 OPENMASTER 326080 release-keys.
My Nest Doorbell (battery) is on software version gq-user 1.65 OPENMASTER 326080 release-keys
I have a fibre connection to my house and it is a small house with no connection issues to any device.
Since receiving the chromecast I added it to my Home. After this error I removed all three devices from my home, re-added the chromecast first, followed by the Nest cam and then the doorbell. Problem persists. I then tried a different WIFI connection and went from my Bell router to my Google Wifi. Problem persists.

I then removed all items from my Home and unlinked all accounts. I made a new home and re-added the chromecast followed by the cameras. Problem persists. In between each of these steps I am factory resetting each device everytime. With this new home set-up I tried a different WIFI again, problem persists. I tried adding the cameras first and then the chromecast. Problem persists.

I ensured my NEST account is the same as my google account and matches my home. Everything is all on the same google account. I removed everything from my Nest account and removed the home again and the address. I re-added Nest first, then the google home and re-added the items after a factory reset. Problem persists.

Just a note, I can ask my Nest Hub to show me either camera and it works and displays correctly. An odd thing though is that if I ask my phone to show me either camera on my hub (Rather than asking the hub itself) my phone tells me "sorry it looks like cam doesn't support streaming to remote screens".

Another oddity I discovered in my troubleshooting is that if I am in the Home app, and I hit the letter at the top right, then go to "assistant settings" and then choose "Devices" the chrome cast always shows up twice AND when you click either of them the screen flashes and it does NOT take you to the chromecast settings (whereas if I touch any of my other devices like my hubs or speakers, it brings me right to the Settings screen for that item in the Home app).

Devices factory reset ten seperate times in my troubleshooting. Renamed devices, 3 different wifi's, 2 different homes including starting from scratch for every item I own by removing and unlinking every account I had attached to home and making a new home. Same with my Nest profile.

Problem persists.

I read the blog post from July 27, 2022 telling me that I can do exactly what isn't working, so someone please tell me what I'm missing. Frankly, the fact that I am having this much trouble with such a simple task is embarrassing for a company as large as google. 

Edit (Feb 9th, 2023): I spent another day troubleshooting. I have previously had another google account, so yesterday I spent the time removing every association between me and that other account and finished by erasing that google account. I then went through the process of again erasing and unlinking everything, factory resetting every device and deleting my home. I started from scratch and ensured again that I only used the one google account to add every device onto the same wifi. I started with the Chromecast again, followed by a nest cam. It asked if I had set-up another NEST device yet which I hadn't so it said it would make a new Nest network ( i was very hopeful at this point), unfortunately, this did not resolve the problem. 

I came across a reddit post talking about 'ghost' devices in assistant which I had on my wifes google account and the double chromecast issue on my own. So I went through and got an old google home app to try and remove remnants of these devices, this also did not work and did nothing to remove the duplicate chromecasts in my assistant settings. Problem persists.

[Jay-J]

I am experiencing the same issue trying to cast a Google nest camera to my Google. Chromecast TV brings me a broken camera icon.  Everything is on the same account works from a Google nest home display and from my Apple iPhone, but not on the Sony Bravia 4k vh 2

[BobbySwoops]

just purchased my flood light door bell wired and batter camera. none will work on chromacast says feed not availible. the ability to cast to chromecast is the reason I bought these devices over ring. not happy.

[Juni]

Hi everyone,

I hope you all are doing well. For those who are still experiencing the issue, I'd suggest sending feedback about this via the Google Home app.

Regards,

Juni

[ss2016]

Juni, why do you suggest people waste their time. Google used to be a super company but it's rubbish now.  Theyt must know there is a problem but they have their money so the attitude is clearly "why bother?" It does make me wonder what your role is? Do you do it for money or to try to support a company that makes you look stupid?

[ss2016]

Juni, I have written this 3 times before and am close to replacing with Amazon since Google does not seem interested, but here goes once more:

Jennifer, this issue has gone away for me. I can cast everything EXCEPT the Google doorbell to Chromecast/TV, and I can cast the doorbell to phone/ Googlre Home/Pixel book. I have described this in detail previously but am no further forward. I have restarted/updated everything. They are all on the same network. PLEASE HELP!

[cmrangel]

I can't get any of my 3 cameras to work on my google TV.  I have a new doorbell cam, indoor cam, and outdoor cam But, I it works with my Google Hub Max camera!

[musicislife727]

What ended up being the solution for you? Currently having this issue on every single google camera I have. Older nest wired doorbell works fine. Also, all devices display on my nest hub, just not any of my google tvs. 

[cmrangel]

No solution and no response.  Frustrating.

[DHinton]

Never received a solution. It still does not work for me.

[ss2016]

The solution is to ditch the Google stuff and buy Amazon or Ring. Its a great shame, Google was a great company.

[dstncaldwell]

I am still having intermittent issues where when streaming my cameras on a TV they will load the grey screen and I have to re cast again. My doorbells would not load at all but after formatting and re setting them up they are working fine now. I may format my cameras to and try that.

[Bill42]

I am having the same issue.  I cannot see my camera on my two new Sony TVs.  Please advise!

[CraigAD89]

I have yet to see any clear cut answer from Google and it’s extremely frustrating. Makes me wish I never went with a Google/Nest home setup.

I tell everyone I know to go with Amazon/Ring because Google customer service is non-existent. They act like the “problem is resolved” yet I do not see an answer on how to fix this issue with the nest cameras connecting to a Google TV anywhere.

Google if you have actually resolved the issue, what’s the answer?

[BertrandR]

Hi I have the issue : a google TCL TV and a Google doorbell battery. The stream is unavailable on my TV. Everything is fine on my nest hub or google home app.

[CraigAD89]

I have yet to see any clear cut answer from Google and it’s extremely frustrating. Makes me wish I never went with a Google/Nest home setup.

I tell everyone I know to go with Amazon/Ring because Google customer service is non-existent. They act like the “problem is resolved” yet I do not see an answer on how to fix this issue with the nest cameras connecting to a Google TV anywhere.

Google if you have actually resolved the issue, what’s the answer?

[Jay-J]

Same issue here still 

[W3Max]

Same issue for me, blank screen with disabled cam icon. 

[Postbrij]

Same issue is Google a joke ?

[Postbrij]

Thanks it’s working great now, I have changed my cam. Non google cam is working perfect thanks Amazon

[ss2016]

Postbrij, what camera did you buy?

[Postbrij]

Google Nest Cam 2nd gen

[Postbrij]

I mean had google nest which never worked. I ordered Sannce and working fine.

[Gsingh]

Yeah everyother SH1t works but this google’s SH1t doesnt work. Is there any way we can get refund-on-return? I think we all should return the nest products (that arent working).

[ss2016]

I might have found the answer. I would be very interested to know if what I suggest below fixes others' issue with this. I have been trying to get my system fully working for days and asking the ISP for help. They, ZEN in the UK, were no help. This morning I changed one item and suddenly after reinstalling everything it appears to be working. I am not sure if I have fixed something or if the ISP has changed something or if indeed Google Home App was modified last night. What I did was this. 

I turned off mobile data then reinstalled. (I also turned off WIFI calling but I don't think that is the answer.) Now after several months I can cast the front door via Chromecast to the TV. Hallelujah!

[Anonymous]

So, I've been going through a lot of configurations on this. I've been able to confirm the data is passing properly across my own network with wireshark. I have a hunch as yesterday that I will try at some point. I want to post to see if anyone has tried it.

I've noticed that my max hub displays on the TV and my other cameras do not. The difference in every other camera and my max hub is that the max hub resides in both Google Home and the Nest application. I attempted to see if it was a simple device association. Some products add automatically and some do not. You can no longer associate your nest account to google home because there is no entry in the connection list. All of this occured when they migrated.  

My thought is if I can add the cameras to the Nest app that the camera connection will work. I bet there is an issue with how data is passed from the devices in google home to the TV. If anyone has this functionality working, can you confirm for me that the cameras you are able to view are set up in both apps? If only set up in one app, which one? 

[Medinasigns]

When using the nest app to add outdoor battery cam ...message says install in home as it is already linked.

So cannot test this functionality. I think you may be on to something though, out of all I've read, your theory is very logical.  Have you had any further luck since your post?

[ABG]

I just tried multiple cameras on my Sony TV and the issue remains. I have the latest door bell and 6 google nest cam battery cameras.

Model: Nest Cam (battery)

Software version: nq-user 1.69 OPENMASTER 376297 release-keys stable-channel stable-channel

I am attempting to stream to Sony Bravia 4K VH21 with Android TV OS 10 installed. I have made sure that they are on the same wireless network. 

I can stream to my Google Hub devices without any issues. I hope this is helpful with the troubleshooting steps.

[musicislife727]

At this point and with the lack of response, I have to believe they literally just don't care about us lol

[Anonymous]

They probably laid off everyone who supports these features.

[BoxboroughBolt]

I am having the same problem. Sony Bravia TV, fully updated. Three new nest wireless cameras, one new nest spotlight camera, and one new nest wireless doorbell. All working perfectly except for the streaming to the TV. There i get the cancelled camera.

[Tan28]

We purchased a new TV yesterday. Our TV and five cameras are all in the app under the same account. When we try to stream the camera through the TV we get camera offline symbol. . Would love some ideas to solve this issue. 

[Ollzzaaa]

Still having the same issue

[Grewy]

Just got a Nest cam (battery) in birthday gift. My Google TV dongle cannot show it.

"Cant show camera feed"

Works fine on Google Home...

[SuperGoogly]

I have a second generation indoor wired nest camera.  I am trying to stream this on a TV with an HD Chromecast Google tv.  The feed starts fine, however shortly after the screen flickers (fraction of a second black screen as it tries to refresh the image), starts freezing, then finally completely cuts out.  The Google Wifi router is no more than 15 feet (of open space) away.  This seems to work fine on a Nest Hub or on my phone via the Google Home app, but this chromecast isn't working properly.  When I play YouTube or other video it works fine.

As a final side note, I don't know the back end workings of how it displays the video, I just say "Hey Google, display <camera name>".

@Googletv Please help.  I've already called in multiple times, and spent 2.5hrs on the last call alone.  The goal is to display the camera continuously on this tv.  The TV, camera, and chromecast were purchased for ONLY this reason.

@google

[SuperGoogly]

So after reaching into my existing stock pile of devices, I decided to try another chromecast w/google tv and camera.

Here are my findings:

Using an alternate chromecast w/google tv yielded the same glitchy results.

My only options for cameras were all 1st gen outdoor wired.  I plugged it in, added it to the location in question.  VOILA.  No issues. 

Conclusion:  There is a code issue with the 2nd gen wired camera when streaming to a chromecast.  The 1st gen wired outdoor camera works perfectly.

[Medinasigns]

As you can see from the thread you aren't the only one having issues. You would think the Google engineers are aware of the problem. I have been following this thread for a year. Same issued with the battery powered camera.

Shows good on Nest Hub and phone, but not chromecast

[SuperGoogly]

Super disappointing conversation with google support.  I'm glad I found a solution for myself, but for a customer that has been with all the google devices since they pretty much came out, they weren't very helpful.  I easily have over 20 devices running, customer loyalty doesn't seem to mean a thing...

[Medinasigns]

After I read your post I went back to Google to make sure I didn't miss anything. 

Started here - 

https://support.google.com/chromecast/answer/7529598?hl=en

Then re-direct to here - 

https://support.google.com/googlenest/answer/9137164?sjid=17855135668064526436-NC

I'm not on the same network as I am at work, but will go over everything again when I get home.

It will probably be the same result. Google usually would fix a problem like this. Not sure why it hasn't been addressed as a fix.

Maybe it has been, so that's why I will check my installation.

Good Luck

[ABG]

It has not been fixed yet but it does not hurt to double check.

[Medinasigns]

According to the support pages it looks like it works....eazzzy peazzy! I still think that Google will eventually fix this.