Chromecast with google tv - Netflix series marked as watched

[reno1]

Hi there,

I have noticed that sometimes when I'm watching a series in Netflix all the rest of the episodes are marked as watched the next time I access it.

The Chromecast is turned off so it should not keep playing in the background.

Has anybody else experienced this? Is there any way to fix it?

[JenniferV]

Hello reno1,

Thanks for reaching out. Let's sort this out.

A few questions: when did this start? What type of Chromecast with Google TV do you have, is it the 4K or HD model? Is this only happening with the Netflix app or across all apps?

Give these steps a try:

1. Clear the cache and data of the Netflix app.
2. Uninstall and reinstall the Netflix app.
3. Reboot your Chromecast.
4. Factory reset your Chromecast. Here's a guide: How to factory reset your Chromecast.

Regards,

Jennifer

[reno1]

Hi Jennifer,

I have a 4K Chromecast with G TV, this started I think about 2 months ago, it does not happen all the time but it is quite often.

I have not noticed it in other apps, it looks like only Netflix is affected.

Let me try your suggestions and I'll come back to you if that does not fix the issue.

Thanks,

Reno1

[JenniferV]

Hey there,

Sure thing! Take your time — no rush.

Best,

Jennifer

[Muddi]

Hey reno1,

Chiming in, I want to make sure you're all good — how did the steps go?

Cheers,

Muddi

[Muddi]

Hi reno1,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[reno1]

Hi there, I'm still having the issue after reinstalling Netflix. I have not yet tried the factory reset as it will be a pain to add all the info again. I will give it a go this weekend.

Thanks

[Muddi]

Hi reno1,

We really want to get your device back on track. Resetting your Chromecast with Google TV to default settings is the next best step. Give it a try! 

Cheers,

Muddi

[Muddi]

Hey reno1,

I'm just checking in to see if you still need help with your device. 
 

Cheers,

Muddi

[Muddi]

Hi reno1,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi