Need to factory reset device

[Mister1114]

Just bought a chromecast and it says reconnect me but I don’t have the previous persons info to reset device. What do I do?

[RXShorty]

Hi @Mister1114 

Check out THIS page to get information about factory resetting your Chromecast. 😊

[JenniferV]

Hello there,

Thanks for the help here, RXShorty.

Mister1114, we hope that helps but, if you're still having trouble with your device, could you please tell us the exact "reconnect me" message you're getting? What type of Chromecast device do you have? 

Regards,

Jennifer

[JenniferV]

Hi Mister1114,

How's it going? do you still need help?

Thanks,

Jennifer

[JenniferV]

Hey Mister1114,

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer