RMA Shipment Label Not Sent. Google support not responding to emails.

[dasiths]

My Chromecast 4K is on RMA and I was sent instructions on how to return it. Step one was to submit a return form with the provided RMA number which I did. Upon submitting it said to expect the return label to be emailed in 20 minutes or to contact support. 48 hours later no shipment label and Google support keep ignoring my emails and chat support keep bouncing me off to separate departments.

The portal that was supposed to send me the shipment label is this https://au-playreturns.brandpath.com/

Anyone faced a similar issue before?

I've owned many Nexus/Pixel phones and Chromecasts over the years and safe to say that I'll go with a manufacturer who actually responds to queries from the customer.

[JenniferV]

Hello dasiths,

I'm sorry you've had that experience. Could you please provide the Case ID of your interaction with our support team so I can have it reviewed?

Thanks,
Jennifer

[JenniferV]

Hey there,

It's me again. I want to check if you still need help. Feel free to let me know if you do.

Best,

Jennifer

[Jeran]

Thank you for your help on this, Jennifer!

Hey dasiths,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran