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Google nest Hub gen 2 Display has inconsistent streaming Kasa KD110 doorbell

zysask
Community Member

I recently bought both the Gen 2 Nest Display and the Kasa KD110 doorbell. I check the compatibility lists before I bought this combination and Kasa was listed. 

Sometimes the display streams the doorbell camera and sometimes not. I would guess around 33% failure.

Message I get is "Oops! Something went wrong with the camera stream."

I chatted with someone at Kasa support. I have gone through all my wifi  stuff.  My wifi is tp-link Deco M9 mesh. Ensured that camera signal is strong. Ensured that all software is up to date. Ensured that camera attached to same home as the display. Disabled hardware acceleration on doorbell cam. Removed and reattached the camera to the google home app.  When I use the Kasa app it streams 100% of the time. 

is there anyone out there using this combination and is it working for you? Does anyone have any ideas?  There does not really seem to be any setting that I can do on the Google Display to tweak the stream. I am missing info on how to do this? 

BTW my wife is giving me grief on it not working all the time 8(

 

 

2 REPLIES 2

Juni
Community Specialist
Community Specialist

Hi zysask,

 

Thanks for reaching out and for providing detailed information on your issue and the steps that you've done — these are of great help!

 

A few things: does the failure mostly happen when you stream via voice command or when you tap the camera icon on your Nest Hub 2nd gen screen? Have you been experiencing internet outages recently? Does your Nest Hub and doorbell get good Wi-Fi reception? 

 

You can do a sequential reboot. First, unplug your Nest Hub for 30 seconds, then do the same thing to your Wi-Fi router to refresh both devices and your Wi-Fi signal.

 

Looking forward to your response.

 

Regards,

Juni

Princesss
Community Specialist
Community Specialist

Hi there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess