Nest powering off

[gmpainter]

My nest suddenly is powering off saying it needs to charge. Confused. It won't work

[Jenelyn_O]

Hi gmpainter,

Thanks for reaching out. I'm sorry for the confusion. 

Nest Thermostats consumes its batteries when it does some software updates or if the thermostat didn't get a support power from the wires connected to it. If you have a Micro USB cable, you can use that to charge your thermostat for an hour. The ideal battery for Nest Thermostat should be at least 3.7 or 3.8 above.

Also, could you please share the photo of your thermostat wiring? 

Best,

Jenelyn

[Jenelyn_O]

Hi gmpainter,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[gmpainter]

We gave up and had to buy a new one. It would not work even after charging it. The furnace repair guy couldn't even get it to work

[Jenelyn_O]

Hi gmpainter,

I'm sorry you had to go through all of it. We'd like to take a closer look at this for you. Please fill out this form and let me know once you're done.

Best,

Jenelyn

[gmpainter]

Why do I need to fill that out again?  I already did once 

[Jenelyn_O]

Hi gmpainter ,

Understood. However, we can't find your form when we try to check this on our end. If you don't mind, please fill out the form again and provide all the needed information so we can further assist you.

Regards,

Jenelyn

[gmpainter]

I am Done

[gmpainter]

I completed the form

[Jenelyn_O]

Hi gmpainter,

I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Regards,

Jenelyn