Google Nest Hub says Sling "needs to be linked" first, but it's already linke b/c Nest Hub is trash

[foggymedia]

Problem #a billion with this hunk of junk. Can't use Sling on it because it says I have to link the account in my Google Home app which, clear as day, only shows the "Unlink" button because it's already linked. Power cycled the Nest Hub and it still isn't working. I'm sick of factory resetting this thing. I'm sick of sending diagnostic info to Google when nothing ever gets fixed. I'm sick of hearing "our team is working on it" when you've been told about the same problems for months and months by countless users.  I've factory reset this POS about 20 times now. This is THE worst smart device I have ever purchased. Functionally, it's an absurdly overpriced clock. I bought it for my husband this past Christmas and it has been one headache after another. If he wanted to divorce me I would completely understand.

• Glitch errors CONSTANTLY
• Playback errors CONSTANTLY
• Stream dropping for no apparent reason and will remain dead unless we manually refresh. Guaranteed to happen every hour or so. I don't remember this happening on any other device we own unless the power went out.
• Claiming no network connectivity yet every other device in the house (8 of them!!) will be working fine on our blazing fast WiFi.
• Not playing YouTube TV because I "have to pay for it" when I obviously had a subscription at the time.
• Hijacking interactions I have with my other devices despite it's sensitivity being as low as it can be.
• It can't tell the difference between YouTubeTV and YouTube. This along with the price increase is why we cancelled YouTubeTV. Why did Google make a cable alternative and use a nearly identical name to their major video-sharing platform when they refuse to tweak the voice assistance AI? Did they even test this?PLEASE patch Google Assistant to easily differentiate between the two. This is a hotfix that could be shipped overnight.  If "TV" ever immediately follows "YouTube" in a voice command it should NEVER associate with YouTube and ALWAYS with YouTubeTV. 

I'm decommissioning this entire thing and seriously thinking about overhauling the "ecosystem" of our home. How can I buy another Google smart device in good conscience knowing how long you guys let this crappy device flounder in mediocrity? You don't care about us as consumers obviously. Your 2nd gen unit dropped TWO YEARS ago. There is no excuse for such a horrendous lack of progress.

[mwmorgan]

Sling TV has stopped working on our google nest hub 2.0's, and our nest hub max. This started about 2 days ago, around the same time as the radio station issue started  (https://support.google.com/assistant/thread/210746628/assistant-radio-disruption)

When I ask a nest hub to "Play CNN on Sling TV" or "Play Comedy Central on Sling TV" etc, it responds "To play that you need to have a premium subscription". Which of course I do, and has been setup properly and linked. I even tried unlinking and re-linking, but no luck. Again, this was all working a few days ago.

[Muddi]

Hey folks,

Thanks for sharing details about the issue here. My apologies for the late response.

I know how challenging it is when you're having issues watching Sling TV on your Google Nest display. Since you've exhausted all the troubleshooting steps, please fill out this form with all the needed information then let me know once done.

Also, please provide the current firmware version of your Nest Hub display, together with the Google Home app version,

Cheers,

Muddi

[foggymedia]

See, the thing is, I don't think you actually know how challenging it is. If you did, this would probably be expedited by now. As much as I know these stock responses feigning empathy are part of your protocol, I'm completely over it. I'm gonna go with a no on filing another one of these absurd reports that don't do anything. Our devices are always up-to-date and the problem is still persisting, so go ahead and fill out the form yourself and write-in the current firmware versions.

This device is so broken and incompetent at this point that the only acceptable recourse from Google would be to offer us refunds, but I know they won't do that. Name one, just one, other smart device in any ecosystem (Amazon, Google, Microsoft, Apple) that has been available to consumers for years yet only a handful of its features work reliably and are accessible to the owner. Name any other smart device that requires a full reset on a near-weekly basis.

[Muddi]

Hi foggymedia,

I understand this has been a frustrating experience but filling out the form is the best thing to do so we can have our higher tier of support to take a look at the issue further. Also, providing the Google Home app version will help us check if it has something to do with the current updates or not.

Cheers,

Muddi

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Dan_A]

Hey there folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan