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Google hubs have stopped playing from youtube - now all I get is a "Sorry I don't understand."

Clintb
Community Member

Has anyone encountered this issue?  It has only recently started, where by asking google to play a song by title and artist is now met with a "Sorry I don't understand".

This worked fine last week, however this week no luck.  Very frustrating.

 

 

4 REPLIES 4

Jabbadabadu
Community Member

Same here. Noticed a change about 15 hours ago. I can no longer say "Hey Google, play X" to play music. Before then I could. Seems it's happening to a lot of users.

Jake
Community Specialist
Community Specialist

Hey all,

 

I am sorry to hear about the trouble with your device no longer playing YouTube. I would be happy to assist you further and ensure the devices are working as intended. Do you mind me asking if you have updated the devices to the newest versions? Have you tried restarting the device?

 

Please let me know if that helps, as I would be happy to take a closer look.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake