03-28-2024 07:34 PM
My 3 year old google nest mini suddenly started disconnecting (it would say it wasn’t connected to wifi). I have to set it up daily! Google home is updated. It is next to my wifi. I tried resetting it multiple times, swithced it off and on and also the wifi multiple times. It did not solve the issue. I also hange the DNS server to 8.8.8.8 and 8.8.4.4. as instructed by one of the support here. That made the problem worse. Now, I have to put the wifi password daily and sometimes it doesn't connect. This problem is almost 2 years old. My google home app is in the most update version. Please advise. Is it time to just give it up?
04-04-2024 09:57 AM
Hi Syaoran,
Thanks for reaching out. Sorry to hear that you're going through this situation with your Nest Mini. Can you check the firmware version of the device? Does the device appear in the home app when the WiFi is disconnected?
Here are some additional tips you can try:
For more information, you can check out this link: My speaker or display isn't connecting to Wi-Fi.
Let me know if this information helps.
Cheers,
Jonathan
04-21-2024 04:42 AM
Hi. I dont want to reset the router because in the old thread i was advised to upgrade it which I did. That took a lot of time with the customer service specialist and it didnt work. All the other recos are pretty basic and yes I’ve tried it all. Is there a physical store where I can just send this for recycling. Imagine Ive been setting it up daily. It’s not fun and it’s not worth my money at all. Also, i just accidentally pressed the recommended answer link
04-22-2024 09:16 AM
Hi Syaoran,
Thanks for posting. Sorry to hear the previous steps didn't resolve the issue with your Nest Mini.
My team would like to know more about this behavior. When you get a chance, please fill out this form. Someone from my team will reach out to you soon with more updates.
I appreciate your patience with this case and your efforts to resolve it. Feel free to reply to this post if you have any further questions.
Cheers,
Jonathan
4 weeks ago
Hi i filled up this form 3 weeks ago and nobody in your team have reached out to me so far. How long should I wait before I hear from your team? Thanks
3 weeks ago
Hi there @Syaoran
Thanks for reaching out to the community.
We will escalate this to our specialist team. They will contact you, keep an eye on your email.
Best regards,
Melany
04-21-2024 04:38 AM
System firmware version: 375114
Cast firmware: 2.57.375114
3 weeks ago
Hi there,
I have been experiencing the very same issue for a couple of weeks now.
I have two Nest Mini 2 in one room (less than 2m apart from each other). One of them is working fine. The other one keeps disconnecting every day. I have them set up as stereo pair. When the speaker disconnects itself, the Google Home app keeps changing the icon between Speaker pair and Speaker (as if it could see the disconnecting speaker intermittently).
I did factory reset not only if the failing speaker but the other one too and resetting them as stereo pair almost every day over the last week.
I also reinstalled Home app after deleting cache on my phone, I factory reset the router. Nothing helps.
Wi-Fi signal is great everywhere in my flat.
There seems to be clearly something wrong with this one speaker. Not sure why factory reset is not working.
Your help will be greatly appreciated as this is so frustrating I am ready to bin the Nest Minis and stop using Google home completely.
Thanks.
3 weeks ago
2 weeks ago
Hi Everyone,
@rhak I haven't seen your form submission yet. Were you able to access the form without any problems? Let me know if you're running into any trouble or still need help.
Cheers,
Jonathan
2 weeks ago
Hi Jonathan,
Apologies for the late reply. I've just completed and submitted the form.
Thanks.
2 weeks ago
Hi @rhak,
Thanks for posting. I appreciate the information you shared in the form. It will be very helpful for us to resolve your issue.
Please keep an eye on your email, as someone from my team will contact you shortly to help.
Feel free to let me know if you have any other questions in the meantime.
Regards,
Jonathan
2 weeks ago
Still no email or call from your team.
2 weeks ago
Hi folks,
Thanks for reaching out. I'm sorry you haven't received any email from us.
@Syaoran, I've reviewed your case (9-2332000036355) and my team has already sent you emails. Could you please check your spam folder and confirm you're signed in to the correct account?
Thank you in advance for letting me know. If you still can't find the emails, feel free to reply to this post.
Regards,
Jonathan