How to check warranty claim status

[KylaSanders]

My Nest Audio device has been having issues. Whenever I tell Google to do anything, she replies with “there was a problem try again in a few minutes.” Or something like that. I looked up so many remedies and tried resetting rebooting etc. nothing worked.

I filed a warranty claim with Google and haven’t gotten any word back on the status or whether it was received. Please help I don’t know what to do.

[Alex_S]

Hi KylaSanders,
 

I know how it feels when something isn’t working the way it should. Let’s further look into it. A few questions: how did you do the factory reset? Are you using a dual-band router? If yes, on which band is your Google Nest Audio connected and what is the distance of it from the router?
 

I’ll look forward to your response.

Regards,
Alex

[Alex_S]

Hi there,
 

I'm jumping in to ensure everything is good here. Have you seen my previous response? Let us know of the answers so we could take a closer look at them.
 

Warmly, 
Alex

[Alex_S]

Hi there,
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Warmly,
Alex