I’m unable to start music on a speaker group by voice

[daxelrad2000]

I’m unable to start music on a speaker group by voice. 

[aguilarmateo]

Hey daxelrad2000,

Sorry to hear about the troubles you're having with the Speakers Group, but I'm happy to look into this for you. 

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes tops.
3. Restarting your phone might also help.

Once done, change the speaker group name. Follow the steps below:

1. Open the Google Home app.
2. Tap the speaker or speaker group that you wish to change the name.
3. Tap on the gear icon at the top-right corner to open the Device settings page for the speaker.
4. Tap on the Name option.
5. Customize your speaker's name and tap SAVE to continue.
6. Do the same on individual speakers and try the command to play music.

For more information, see this guide.

I look forward to your response. 

Best regards, 

Chris

[aguilarmateo]

Hi daxelrad2000, 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Best Regards, 

Chris

[aguilarmateo]

Hi daxelrad2000,

We haven't heard back from you on this thread. I'm going to close it for now.

If you're still having trouble:

• Feel free to create a new thread with more details about the problem.
• You can also reach out to our support department for further assistance: Contact Us. 

I'm always happy to help!

Best regards,

Chris