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My Google Home will not move past “connected follow instructions” screen. All seems to be linked

Rdianco
Community Specialist
Community Specialist

‎08-27-2021 11:25 AM - edited ‎08-27-2021 11:26 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Annalyn Baxter 

 

Device has worked perfectly for months then suddenly became glitch/slow etc. I followed instructions so ended doing a factory reset. Now the home display won’t move past the “connected follow instructions” screen. On the app everything is linked and connected so I can’t seem to figure out why it won’t move past this screen. It was so easy the initial set up, I’ve retried.

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Rdianco
Community Specialist
Community Specialist

‎08-27-2021 11:26 AM

Hello Annalyn Baxter,
 
I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.
 
I just wanted to check in, has this issue resolved on its own for your device?
 
  • If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  
 
  • If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?
 
Your feedback is greatly appreciated, as it will help our engineering team address this issue. 
 
 
- From Frances (Community Specialist)
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