Nest Hub Gen2 alarms won't stop !

[123321mario]

Hello, since the last update maybe 2 or 3 days ago (the update that changed some sounds), my nest hub won't stop alarms : when it starts the alarm, there's no longer the menu when I can stop it, it keeps ringing on the home screen... 

If I tell it to stop it won't recognize the command .. i need to unplug it to stop the alarm...

Also maybe 10 minutes later after restarting it shows the stop alarm window without any sound

Also since this update, the screen brightness keeps being set to maximum on every menu even in full darkness, the only part where it dims is the night clock.

[Dan_A]

Hi 123321mario,

This is not the experience we want you to have and thanks for posting. Let us help you with this.

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

You can also try to remove general alarms via the Google Home app:

1. Make sure the mobile device is linked to the same account as the Google Nest or Home device.
2. Open the Google Home app.
3. Tap Favorites or Devices > Select a speaker or display.
4. At the top-right, tap Settings > Audio > Alarms and Timers.
5. Click next to the alarm to remove it.

Furthermore, you can revert your Nest Hub (2nd Gen) to its default settings and set it back up by doing a factory reset. Here’s how.

Let us know how it goes.

Best,

Dan

[123321mario]

I already did all of this multiple times

[Muddi]

Hello 123321mario,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done. Also, please check the firmware version of your device. Follow the steps below to know-how:

1. Swipe up from the bottom of the display screen.
2. Tap Settings > About device. You should find your "System firmware version."
    

Cheers,

Muddi

[123321mario]

I filled the form.

I hope the dev team will fix this soon

Thanks

[LovelyM]

Hi 123321mario,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Thanks,
Lovely