Radio (via SiriusXM) was working on my Google Home speaker until recently. Now, none of the radio services work consistently. After some troubleshooting today services worked for a while. Now none of the services work, including iHeartRadio, TuneIn, etc.
I’ve reset the Google speaker, unlinked and relinked SiriusXM without success.
All other features of the speakers are working.
This is not the experience we wanted you to have, let me help you. A few things: which Nest speakers are we working with? What country are you located in? Were there any recent changes made? Was it the exact command when playing radio and its response? When you did the reset, was it the same steps as what you see in this link?
It would help a lot if you could do a sequential reboot first:
Check this guide to link your radio service.
we have tried all the suggestions offered in your replies. We have a Google home speaker system. We have it connected to our SirisXm account and have been playing music in this manner on the Google speaker for a few years. Now, Google attempts to play SiriusXM whwn we ask. But, after acknowledging our request to play it, Google responds with “There was a Problem with your request, please try later…” I rebooted routers, removed and re-added SiriusXM without success. All other features of the Google speakers work as expected. Do you have any other suggestions?
Chiming in to ensure everything is covered here. To confirm, are you having the same issues when you use the Google Assistant app on your phone? Also, do you still have issues listening to radio from other providers like TuneIn, and iHeartRadio?
To further isolate the issue, try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home speaker).
Keep us posted.
I had the same issue. It appears SiriusXM may have changed what it uses to authenticate for streaming. In my SiriusXM account there is a Streaming profile so to speak. In this section you set the username and password to use for streaming, which is what Google Home needs to link with. Once I configured this streaming profile to use the same email username as my Google Home account, and linked Google Home with this SiriusXM streaming profile username and password, SiriusXM now plays on my Nest pucks. Nirvana!
@DarylH51, @BudsSpud, thanks for keeping us in the loop. I'm glad that this issue is now fixed after configuring your SiriusXM username. Since this is already resolved, I'll be locking this thread within the next 24 hours. Feel free to start a new thread if you have other questions or concerns in the future.
I am having this same issue which started the week of 2/28/2023.
Google Home Network = router on first floor, Nest puck on 2nd floor, Nest puck on 3rd floor.
Until the week of 2/28/2023 I could say "Hey Google, play SiriusXM Studio 54" and the assistant would reply "Streaming SiriusXM radio ..." and the station would play. Now the assistant says "Streamin Studio 54 radio ... ", followed by "Sorry, something went wrong ...".
The Radio is linked correctly in Home to SiriusXM. I am able to stream the SiriusXM app to the pucks, not able to use the Assistant to play a station from SiriusXM on the pucks. This started the week of 2/28/2023.