画面キャストで画像が真っ暗

[I_Sam]

はじめて。

スマートフォンのGooglehomeからAndroid TVのgooglecastへ接続して画面キャストで楽しんでいましたが、先月8月頃から突然画像が映らなくなり真っ黒の画面のまま音声のみ聞こえる状態になりました。googlecast側、googlehome側最新バージョンにしましたが状況が変わらず、対処方法をご存知でしたら教えて下さい。

■スマートフォン

Googlehomeバージョン
3.21.1.8

■Android TV

Googlecastバージョン3.72.425634

[luciaaa]

Hi, @I_Sam,

Thank you so much for reaching out to the community. I’m truly sorry that every time you cast, the screen goes black. I’m happy to help you!

To gather more information and provide you with the best assistance, please provide the following information:

• Do you have any Google Home devices or Chromecast?
• Do you have a TV with a Chromecast built in? 
• Are you trying to cast from a Chromecast, smartphone, or Google Home device?
• Besides the black screen, have you received any error messages when attempting to cast?
• Is the Google Home app updated?

Your responses will help me determine the best course of action.

Keep me posted.

Best regards, 

Ana

[I_Sam]

Hi, luciaa

thank you.
I appreciate your feelings.

I will answer below

・This is the google home installed on your smartphone.
・Googlecast is installed as standard on Android TV.
- Trying to cast from googlehome on smartphone to googlecast on Android TV
・Googlehome and googlecast are the latest versions

■Smartphone
Googlehome version
3.21.1.8

■Android TV
Googlecast version 3.72.425634

[luciaaa]

Hi, @I_Sam,

Thank you for reaching out and providing so much detail. I understand how frustrating casting issues can be.

While we don't support Android TV directly, our friends at the Google TV Help Community are experts in that field. They should be able to assist you with this specific problem.

Please let me know if you need any further assistance.

Best regards,

Ana

[I_Sam]

Hi, luciaa

thank you.

I will contact the Google TV help community immediately.