Account issues

[Luckyz0r]

Hello, I'm having issues with my account, don't know why.

I've reseted my nest hub max to factory settings because I wasn't able to activate the integrated cam for live streaming.

During the setup I had an error "can't link your account" and now I have a ! next to my hum icon in the app. I was not able to finish the setup, neither I can setul the cam, black screen on the app.

Any help on this would be appreciated.

Thanks in advance.

Ivan

[Dan_A]

Hi Luckyz0r,

Sorry to hear about your experience with setting up the camera on your Nest Hub Max. Please try these steps below to that may help us fix the issue: 

Remove all devices from the old home structure. 

1. In the Google Home app home screen, touch and hold the device's tile. 
2. Tap Settings > Remove device > Remove. Repeat this step for all devices. 

Create a new Home structure.

1. In the Google Home app home screen, tap Add +. 
2. Select Create new home. 

Delete the old home structure. 

1. In the Google Home app home screen, tap the arrow icon to switch between home structures > choose the old home structure. 
2. Select Settings > Delete this home > Delete. 

Add the Nest Hub Max to the new home structure. 

1. Factory reset the Nest Hub Max. 
2. Set up the Nest Hub Max device > set up the built-in camera. 
3. Add your remaining devices to the new home structure.

Keep us posted.

Best,

Dan

[Dan_A]

Hello there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan