Adding New Family Members

[Purplebug]

Hi, 

I’ve been trying to add my spouse to the app so he can also view the house. I keep getting an error message that says “can’t send invite right now”. What am I supposed to do? He has an outlook email account. 

[MplsCustomer]

@Purplebug 

Google Nest "household" members have to have a gmail account. When they don't, Google Nest returns this misleading error message.

[Purplebug]

Ok we got past that step but now the app is showing him offline and he can’t get on. 

[janthadeus]

Hi folks,
 

Purplebug, I’m sorry for the trouble here. May I know what type of Nest device is offline? 

I appreciate the help, MplsCustomer.

Thanks,

JT

[Purplebug]

It’s the cameras and the alarm system 

[Azarco]

Hey Purplebug,

Got it. To confirm, did you invite him using his Google Account? Make sure your devices are connected to the same network and you are on the correct home structure. 

Keep us posted.

Best,

Alex

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,
Princess

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Alex and Princess.

Best,

JT