cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Adurosmart eria stopt working in the Home App

ArjanAMS
Community Member

Since a couple of days my smart lights by Adurosmart don't work anymore through the Home App. I can see them in the App, they also show the actual status, with a delay. But control from the App (and through voice commands) in not possible

All the other devices are working, so it looks to be a problem with either Adurosmart services or Google's services. Tried unlinking account and linking it again. Cleared cache on the Google app. Tried turning off and on my phone. The lights work when I control them in the Eria app itself. Is there a service between the two that's not working maybe? When I want to sync my devices, Google says it also syncs the Adurosmart devices. But it says my phone is not available (Galaxy A9)

I've tried all the "usual" tips and tricks without luck.

 

Anyone any idea or is it just a waiting thing to see if Google fixes it's issues later?

1 REPLY 1

nerys
Community Specialist
Community Specialist

Hi ArjanAMS,

 

Thanks for posting in the community!

 

I'm so sorry to hear that you're having trouble controlling your Adurosmart lights with Google Home or voice commands. Don't worry; I'm here to help! Just to get started, I'd like to confirm some details with you. Can you please help me answer the next questions?

 

  • When you try to control Adurosmart lights, what exact voice command do you use?
  • Have you tried using a different phone to control your lights?
  • Is your Google Home app up-to-date?

 

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

 

Best regards,

Nery.