App Not Allowing Login or Send email

[spennell]

My Nest app will not allow me to sign in. When I request a password reset link, I don’t get an email. Few pointers before you ask/say (1) no I haven’t migrated my account (2) bought the thermostat new years ago (3) same/original house it was installed in when taken out of the package 

[janthadeus]

Hi spennell,

Thanks for reaching out. No worries, let’s see what’s going on — could you check your spam folder and trash mail?

Thanks,

JT

[spennell]

I did check these folders. I received nothing. 

[Azarco]

Hey there,

Thanks for checking. Give these additional steps a try:

1. Double check that you're signing in with the right email address. Make sure your email address is spelled correctly. If you use multiple email addresses, make sure to use the email that you used to sign up for your account. 

2. Double check that you’re signing in with the right password. Your password is case-sensitive, so make sure you use the same capitalization every time.

3. Check the Nest Service status. If there's a service outage, you'll need to wait for service to resume before you can sign in to your account.

4. Reset your password. Select Forgot Password and follow the instructions. You'll receive an email to reset your password. If you don't get the password reset email, you might have entered the wrong email address. Double check that you entered the email address that you used to sign up for your account.

If the issue persists, use this link Can't sign in to your Google Account.

Regards,

Alex

[Azarco]

Hello spennell,

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.

Best,

Alex

[spennell]

I have tried all of these. Nothing works. The system is fine. My husband is logged in on his Samsung device. 

[janthadeus]

Hey there,

Got it — we appreciate your efforts here. Could you uninstall and reinstall the Nest app then try it again? If it doesn’t work, another way to reset your Nest account password is through the web browser by going to https://goo.gle/2qjvVSU.
 

Let us know if that helps.

Thanks for your help, Alex.

Best,

JT

[Juni]

Hi there,

I'm jumping in to follow up if everything is good here. Let us know if you have any further questions.
 

Regards,

Juni

[spennell]

No it still isn't working. 

[Markjosephp]

Hello spennell,

I know it has been a while, but I wanted to ensure that everything was covered here.
 

How's it going with your Nest app? Have you managed to sign in using your account? Please let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Mark

[Markjosephp]

Hi there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Markjosephp]

Hi spennell,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Thanks,

Mark