Broken "Return to App" Link when Linking a 3rd Part App (i.e. "Works with Google")

[Adaire]

I wanted to share this fix, as I have been unable to locate one posted for this scenario after a few days of troubleshooting. 

Problem: When attempting to link a "Works with Google" account via the Google Home app, the user authenticates, but is presented with a blank html page with a blue hyperlink: "Return to App." The link does nothing and no device is added to Google Home.

Solution: Install Google Chrome and ensure the html page is loaded via Chrome. If using a different browser, it may be possible to use the (...) menu in the top right to simply load the page using the "Open in Chrome" option.

Additional Notes: I encountered this problem on Android using Microsoft Edge as a browser. Simply redirecting the html page through Chrome resolved my issue linking with apps such as Phillips Hue and Wemo.

Hope this helps.

[Azarco]

Hey Adaire,

Thanks for posting and we appreciate your time in providing the Community of the steps that resolved your issue — it's a big help. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you. 
 

Cheers,

Alex

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Adaire]

No questions on my end.

[Princesss]

Hi Adaire,

Thanks for your prompt response. We'll go ahead and lock this thread now. Feel free to start a new thread if you need assistance with your Google Nest devices. 

Cheers,

Princess