Camera offline since transferred to Google Home

[svb321]

I've searched the posts to see if I can find my problem, but I can't find it anywhere. I have a Google Doorbell and two Google Cams. They're all wired (power connected). The lights on all three devices are green. However, I can't see live video through the Google Home app. This has been happening since I transferred the doorbell from Nest to Home. The devices seem to be working fine, as I receive motion notifications. I can also watch recorded clips. However, none of them show live video anymore. Google Home says the camera is offline and displays a black screen. The devices are listed and connected on my router, so everything seems fine regarding connectivity. Even when someone rings the doorbell, the lights on the doorbell turn on correctly. It just doesn't transmit the signal to my speaker that someone has rung the doorbell. It's been like this for a while now; I just want to be able to see live video again. What can I do? This is very annoying.

[clawhamm3r]

Probably my last update unless they follow up with me, but I doubt they will. I sent my 4 dead cameras in and they sent me 4 new/refurb cameras back. The 3 Nest Outdoor Cameras are refurbished, but the Nest Indoor replacement was brand new factory wrapped in retail packaging.

My last contact with the support personnel that took over for the RMA, I asked them if it was safe to migrate the two apps that were still in the Nest App (as well as add these replacements directly to the Home app) and this was their reply:
"Having the device being around 2019 - 2020, keeping them as standard migrated devices in the Home app (like your other 3 working cameras) is the only way to maintain the stability you currently have."

So that confirms it's the Gemini functionality killing the cameras like I thought.

[Teng777]

How did you get them to send you the new/refurb cameras? I’ve spent hours with support on 3 different occasions. Each time the cameras will work after the restart but then hours later go offline again

[64bits]

I´ve been calling multiple times to support and still no solution, will keep you posted.

[clawhamm3r]

It's me again lol. Against my better judgment I migrated those last two OG cameras to the Home app and did not enable Gemini. Unfortunately, they both started having the loading issues (spinning wheels forever or failed to load entirely) within several hours. I've been down that road and it ended up with 4 dead cameras so I migrated them back to the Nest app and they've been rock solid since. So there's still stability issues for some cameras even without Gemini. Still trying to figure out what's special about my other 3 indoor cameras which have been migrated for four or five months now with zero issues. 

[KP5Home]

Having same issue

[Donkeythekidd]

Had the same issue with all three of my original indoor Nest cameras. The first one stopped working. A week later the second one stopped working and now a month later the third one is no longer working. It's like they've disabled all of the old cameras to force you to buy new ones. I have seven of the newer cameras and they all work fine. 

[Berminator]

I HAVE THE SOLUTION!!! 

After days of trial and error, reading all possible solutions and trying everything the solution is clear. I have unmounted and tossed all my nest cameras in the trash can and boy does that feel good!

Bye! Hope this helps 

[cozoomzoom]

Yep, that will work.

[CGMT04]

Good morning, just checking if anyone or Google has found a way to fix it. Thanks 

[Teng777]

No. After being bounced around with Google tech support they said there was no fix and since my cameras were out of warranty they gave me  $25 Google store credit 🙄. The whole ordeal is infuriating and we have since purchased ring cameras