cancel
Showing results for 
Search instead for 
Did you mean: 

Camera offline since transferred to Google Home

svb321
Community Member

I've searched the posts to see if I can find my problem, but I can't find it anywhere. I have a Google Doorbell and two Google Cams. They're all wired (power connected). The lights on all three devices are green. However, I can't see live video through the Google Home app. This has been happening since I transferred the doorbell from Nest to Home. The devices seem to be working fine, as I receive motion notifications. I can also watch recorded clips. However, none of them show live video anymore. Google Home says the camera is offline and displays a black screen. The devices are listed and connected on my router, so everything seems fine regarding connectivity. Even when someone rings the doorbell, the lights on the doorbell turn on correctly. It just doesn't transmit the signal to my speaker that someone has rung the doorbell. It's been like this for a while now; I just want to be able to see live video again. What can I do? This is very annoying.

41 REPLIES 41

En esta web existen varias formas de contactarlo revisen si desean 

https://rocketreach.co/rishi-chandra-email_246355

Moore41075
Community Member

Same issue here. Difference is I’ve used the Google Home app since we moved in (my wife used the Nest app) and everything worked perfectly. The issue only started once I migrated the cameras to the GH app. They showed offline immediately after migrating but I went through and hard reset everything and they worked for a couple days, but now they’re all showing offline again. The newer cameras I bought to supplement (and registered directly within the GH app) are all working fine. This is a Google problem but of course they are going to ask questions to imply it has something to do with setup or WiFi signal.