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Camera suddenly won’t connect

Davidlmhc
Community Member

‎02-09-2026 05:30 PM

I moved to Google Home about two months ago. Everything was fine until three days ago when one of my old nest camera suddenly went offline.  When I try to add it again it says it can’t find the device. It’s a wired camera and has a green light.  All my other cameras are working fine

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Guarcax
Community Specialist
Community Specialist

‎02-13-2026 04:39 PM

Hi @Davidlmhc,

 

Thank you for posting in the community. I understand that one of your older Nest Cameras suddenly went offline and is giving you some trouble when trying to reconnect, as the Google Home app can't find the device. I know how important it is to have all your cameras up and running, especially since the rest of them are working fine. I also appreciate the efforts you’ve made so far to get it back online. No worries, I'll be happy to assist you.

  • What is the model of your affected camera? The following article might be helpful: Technical specs for Nest cameras and doorbells.
  • Have you tried any troubleshooting steps other than attempting to add your Nest Camera to the Google Home app?
  • Did you already remove your Nest Camera from the Google Home app?

Regarding that solid green light: on most Nest Cameras, this means the device is powered on and already connected to a network. This might be why the app is having trouble "finding" it as a new device.

I’ll be waiting for your response.

 

Regards,

Daniel

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