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Cannot Unlink Eufy Security

Wanderso
Community Member

The Eufy Security integration is pretty worthless, so I attempted to remove the devices from my home.

When I go to one of the devices and choose "Unlink Eufy Security" it takes me to the page with all my integrations and Eufy Security is not on the list. It isn't even found when searching the massive works with Google list.

I went to my Google account and unlinked it from the 3rd party access. 

I tried moving the devices to a different home and deleting that home.

The devices are still showing up in my default home under "linked to you" and they're all offline.

How am I supposed to unlink a service that apparently doesn't exist? Why can't Google just let users force remove devices? 

2 REPLIES 2

GabrielaG
Community Specialist
Community Specialist

Hi @Wanderso,

 

Thanks for reaching out to the community. I understand that you can't unlink the Eufy Security integration from your Google account. I'd be glad to share more details with you.

You can try the following steps to solve the problem:

  • Try resetting the Eufy devices to default.
  • Remove the Eufy devices from the third-party app.
  • Set up the Eufy devices back in the third-party app, but don't link them to the Google Home app.

Any additional details you can provide will be helpful.

 

Best regards,

Gabriela

 

 

 

Is there a reason that Google doesn't allow me to remove devices that are offline? 

That would literally solve this issue in 10 seconds. Instead the solution is for me to spend a good half an hour removing and re-setting up all of my security devices? No thanks!