01-08-2024 03:25 PM
Rebooted tv, network, uninstalled g home app. Reinstalled
Phone and TV are on the same network. G home assistant works on all other devices but not on TV.
Logged into both Sammy app and Gmail account. G Ass is enabled on TV.
Tried code on PC, different phone, different browsers. Same results
Still cannot get samsung tv to recognize Google assistant.
open G home app read QR code insert code and then.....
goggle assistant connect samsung tv
waiting......
error message something went wrong
It's connected in the past although it would frequently say you need to login or it hasn't been setup.
01-12-2024 10:05 AM
Hi Headnsouth,
We have a limited scope of support for third-party Google Assistant-enabled devices. It looks like you’ve already maximized most of the suggested troubleshooting steps. I suggest that you contact Samsung support for further assistance.
Let me know if there’s anything I can help you with Google Home.
Regards,
01-12-2024 01:31 PM
I've reached out to samsung and it's been escalated, just waiting on a reply. Thx
Any other voice app alexa or bixby will work just not GA.
01-16-2024 09:37 AM
Hi there,
Gotcha. Thanks for the update. Hopefully, they can provide a resolution soon.
Warmly,
Alex