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Cannot get G assitant to connect to samsung tv

Headnsouth
Community Member

Rebooted tv, network, uninstalled g home app. Reinstalled
Phone and TV are on the same network. G home assistant works on all other devices but not on TV.
Logged into both Sammy app and Gmail account. G Ass is enabled on TV.

Tried code on PC, different phone, different browsers. Same results

Still cannot get samsung tv to recognize Google assistant.

open G home app read QR code insert code and then.....

goggle assistant connect samsung tv

waiting......

error message something went wrong

It's connected in the past although it would frequently say you need to login or it hasn't been setup.

3 REPLIES 3

Alex_S
Community Specialist
Community Specialist

Hi Headnsouth,

 

We have a limited scope of support for third-party Google Assistant-enabled devices. It looks like you’ve already maximized most of the suggested troubleshooting steps. I suggest that you contact Samsung support for further assistance.

 

Let me know if there’s anything I can help you with Google Home.


Regards,

Headnsouth
Community Member

I've reached out to samsung and it's been escalated, just waiting on a reply. Thx

Any other voice app alexa or bixby will work just not GA.

Alex_S
Community Specialist
Community Specialist

Hi there,

 

Gotcha. Thanks for the update. Hopefully, they can provide a resolution soon.


Warmly,
Alex